Thread: Epassporte visa problem

I sent Visa an email basically saying WTF. I am surprised to report that they responded in less than 24 hours. As you can all expect the answer is completely useless but at least they responded... I guess!

"Thank you for contacting Visa. We value your business and regret that we cannot directly help you with this situation. Visa does not set up, service, or have access to cardholder or merchant accounts. This is done through our client financial institutions (the banks). Each financial institution has its own criteria for issuing Visa cards, interest rates and credit lines.

Please contact the financial institution that issued your Visa product using the address or telephone number on your account statement. This number may also appear on your card. The financial institution can directly address your inquiry.

Thank you for writing,
Visa Webmaster"

Originally Posted by hornEtoad

I sent Visa an email basically saying WTF. I am surprised to report that they responded in less than 24 hours. As you can all expect the answer is completely useless but at least they responded... I guess!

"Thank you for contacting Visa. We value your business and regret that we cannot directly help you with this situation. Visa does not set up, service, or have access to cardholder or merchant accounts. This is done through our client financial institutions (the banks). Each financial institution has its own criteria for issuing Visa cards, interest rates and credit lines.

Please contact the financial institution that issued your Visa product using the address or telephone number on your account statement. This number may also appear on your card. The financial institution can directly address your inquiry.

Thank you for writing,
Visa Webmaster"

so they offered you, to get in contact with epass... congratulation for visa. I sent 3 msgs to epass, i know it doesnt help, im just very sad and upset.
Someone was talking about "neteller" has down in the past, and they get their moeny via check. Actually i dont know what was he talking about. I have neteller account for ages, and never heard about this situation. And actually I just withdawal $30 from an ATM 20 mins ago. It was a try if it works, and actually my money for the next week to buy some food or something.

Whats with all the people who joined last couple of days, don't speak good English and have their life savings in epassporte?

My 1st post, been reading for some time, hello to the board:-

press release, 3 minutes ago

ePassporte: Visa Situation Should be Resolved Next Week

The issue is with Visa and not with its bank, says ePassporte

By Tom Hymes
Sep 3rd, 2010

SANTA MONICA, Calif.—In response to a call from AVN seeking further clarification on the sudden suspension by Visa of the ability by ePassport’s West Indies-based bank—St. Kitts-Nevis-Anguilla National Bank Ltd.—to process Visa transactions, ePassporte’s business account manager called to comment on the situation.

“The problem,” he said, “is not our bank. Our bank is perfectly fine. Everybody’s money is safe. The issue is literally with Visa. Visa functionality is the only thing that’s down, which means eCards and vCards. We are working to resolve the issue and we will have a resolution by next week, but at this point in time we don’t have any more information and we will contact everyone as soon as we do have any update at all.”

When asked about the increasing concern among some ePassporte clients that their money might remain inaccessible for some time to come, leading them to seek alternative means of delivery, he said, “I think the most important thing right now is for people to be patient until we have a solution. I wouldn’t move any [funds] at this point, because by the time you would receive a wire we’ll either have Visa functionality back up or we will have found another solution.

“The problem,” he added, “is that yesterday we were given about an hour’s notice of the situation, so there really wasn’t enough time for us to prepare any sort of documented statements other than the message that came from our CEO and owner, Christopher Mallick.

“There’s nothing to worry about," he stressed. "It’s an issue with Visa, not with our bank. All of our functions outside of Visa are working perfectly. If people’s funds are in their wallets, they can feel free to contact customer service and do a wire disbursement, but if they can wait, that would be my recommendation. I wouldn’t make any hasty decisions. But we’re not going anywhere; there’s nothing wrong with the business. This was an unforeseen issue, and we’re not exactly sure where it came from on Visa’s side.”

Before hanging up, he once again expressed his hope that calm would prevail over the long holiday weekend, after which the company expects that the situation will be quickly resolved.

“There really is nothing to be panicked about,” he said. “We just have to be patient and see what the solution is. All I can say is that if we had been given more notice, we obviously would have been better prepared and would have contacted all of our clients beforehand.”

In the meantime we have learned that several affiliate programs have sent letters to their affiliates notifying them that they are temporarily suspending the use of ePassporte until the Visa issues are resolved, and recommending that people log in to their accounts and change their payment options to either checks or wire transfers.

finally some good news. I hope... haha

Originally Posted by AmateurFlix

thanks xdirectory, and welcome to adx

NP,

I pulled it from the AWE forum, but I think it is good advice to sit tight and wait. I'm not panicking just yet.

thankgod atleast saw some hope .we all should wait n see and hope for good .

Originally Posted by JACOBKELL

What means "he stressed"?Talking with fear?

No "stressed" means the importance of the point he is making

he wanted to clear that they have no problem with there bank but with " visa "

I can't seem to verify any account changes with programs using Nats 4. The email confirmation doesn't work. I have gotten 3 epass payments in the last 24 hours because of this (why they are still sending epass payments is beyond me). Is anyone else having this problem?

from whome you got paid hornetoad ?? because i have recived emails from some companies ie ( pimpmanson) stating that they are remove epass for now on until issue is resolved :/